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MoNosDirtyGamin's avatar
MoNosDirtyGamin
6 years ago
Solved

Crashing every 1 - 2 hours everyday on the ps4 platform since february 2019

Hi, I have had this issue since the release of apex, in february 2019, I am pretty sick of it tbh, i have tried every single fix in regards to it, i do not have voice to text on, and I still crash. ...
  • MoNosDirtyGamin's avatar
    MoNosDirtyGamin
    6 years ago

    @Reivax20zI feel your pain bro, Making a brand new account DOES indeed fix this.

    Try both of these, but start with the aforementioned one please, it will be a pain, but it will be worth it, and hopefully it removes the crashing error for you like it has for me.

    1. BACK UP YOUR SAVED DATA FROM YOUR GAME TO YOUR CLOUD (IMPORTANT)
    2. Delete your saved data (FOR APEX ONLY) from your hard drive ONLY, and NOT YOUR CLOUD
    3. Make a new account, and try to play the game, use the same settings as you have on your main account, sensitivity, video settings etc

    After doing that you should not crash, but by the rare occasion that you ARE, do the following

    1. Reinitialise your ps4.
    2. BACK UP YOUR SAVED DATA FROM YOUR GAME TO YOUR CLOUD (IMPORTANT)
    3. Delete your saved data from your hard drive (FOR APEX ONLY), and NOT YOUR CLOUD
    4. Make a new account, and try to play the game, use the same settings as you have on your main account, sensitivity, video settings etc


    After doing this my second account with only 1 friend, does NOT CRASH.
    Also, I am not sure if this helps or reduces the impact of a crash or not but, please make sure in the settings you have "Usage Sharing" enabled so the devs get the crash logs.

    IF NOTHING WORKS, REDUCE THE AMOUNT OF FRIENDS ADDED UNTIL YOU STOP CRASHING. 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @MoNosDirtyGaming. 

One thing we've heard that may help with crashes is deleting some people from your friends list. I've seen some cases where having a lot of people added as friends seems to be related, since the crashes appear to stop after deleting some of them. 

If possible can you give that a shot to see if it makes a difference at all for you? 

/Kent

MoNosDirtyGamin's avatar
MoNosDirtyGamin
6 years ago
@EA_Kent What if I try to play on a different account with just 1 friend added? I had tried that in the past and I still crashed.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @MoNosDirtyGaming 

    Gotcha, thanks for giving it a shot. What other sort of troubleshooting have you had a chance to try so far? I just don't want to ask you to retread the same ground. 

    /Kent

    • MoNosDirtyGamin's avatar
      MoNosDirtyGamin
      6 years ago

      @EA_KentI actually made a new account again last night, to try and see if I would crash, this time, I surprisingly did not, and I was playing happily for a good 2+ hours with no crashes.

      I had around 900 people added on my main account, i have decided to start deleting, I am currently at around 760, going to play today and see if I continue to crash on my main account. 

      I think the issue with this crash, for those who are still affected by it is caused by something to do with the in-game friends list, possibly have someone take a look at it in the bugs team? My best guess would be that since the friends list refreshes often, and people are constantly coming and going offline from a huge list of friends. I feel like the refreshes for the in game friends list are happening while I am playing (while I am running around, shooting etc),along with me playing the game physically; thus causing some sort of memory leak, which made me crash randomly?

      I would also like to say, thank you for helping me fix this issue, it has been driving me crazy and has made me quit the game a good few times f or a while, but I am glad there is finally a solution to it, I really appreciate it, so thank you. 

    • MoNosDirtyGamin's avatar
      MoNosDirtyGamin
      6 years ago
      @EA_Kent Weird, my post got removed for spam, possibly because I was editing it more than once. I would like to say thank you for helping me fix this issue, it has been frustrating me and making me lose soo many games due to it. I really appreciate the help.

      I think the issue with this crash which is still happening to players is to do with how the in-game friends list treats a friends list from PSN. Since if there are so many people added on a players account, and the in game friends list refreshes pretty fast (maybe often too, i don't know). I think what happens is, it is trying to constantly refresh this while I am in the game too, WHILE i am playing in the game, physically (running around shooting, looting, etc) so there is an issue with the ram shortage already, and then depending on how much free space I have on my consoles hdd, I think all this comes together in the space of an hour or less without fail, to cause some sort of memory leak.

      Also, I think when other players have a lot of people added and they don't crash, maybe this is because they have it so their notifications are hidden on the console; so they do not see messages, people coming online, going offline etc. As this may play a role in the error.

      Of course this is just speculation. but it would make sense.

      Please could you have someone take a look at this? It would be to fix the error code ce-34878-0 permanently and I am sure a lot of other players would be grateful.
      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @MoNosDirtyGaming 

        I appreciate the detailed posts on this. 

        Removing friends is something that we've heard has fixed crashes like this for other players in the past. We have forwarded this info up to the team for a look as well. In the meantime, if you've got a lot of people on your friends list removing some of them could help with crashes. 

        /Kent

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