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TotoGigaChad's avatar
TotoGigaChad
2 years ago
Solved

Cross progression and new xbox problem

Hello i met a big problem and I need your help please : -I just switch from PS4 to XBOX 1 month ago  -I first made an account on XBOX with logging with my OLD PS4 EA ACCOUNT, I saw I was level 0 as...
cross-progression
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @TotoGigaChad,

    Just to clarify, it sounds like you currently have two different EA accounts that look like the following, is that right?

    EA account #1: PS4 account, old Xbox account 

    EA account #2: New Xbox account

    In this situation, you would not be able to unlink the new Xbox account and link it to EA account #1, as it has already had another Xbox account linked. This will not be eligible to have a different Xbox account linked, even if you were to unlink the old one.

    For Cross Progression however, this is rolling out in waves so not everyone will see it immediately. If you have old Xbox and PSN accounts on the same EA account, I would avoid moving or unlinking them so you don't lose that progress.

    You will see a splash screen similar to the one below confirming your account has been migrated once this takes place.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @TotoGigaChad,

Just to clarify, it sounds like you currently have two different EA accounts that look like the following, is that right?

EA account #1: PS4 account, old Xbox account 

EA account #2: New Xbox account

In this situation, you would not be able to unlink the new Xbox account and link it to EA account #1, as it has already had another Xbox account linked. This will not be eligible to have a different Xbox account linked, even if you were to unlink the old one.

For Cross Progression however, this is rolling out in waves so not everyone will see it immediately. If you have old Xbox and PSN accounts on the same EA account, I would avoid moving or unlinking them so you don't lose that progress.

You will see a splash screen similar to the one below confirming your account has been migrated once this takes place.

TotoGigaChad's avatar
TotoGigaChad
2 years ago

Is there any way to FUSION 2 EA account into one ? 

What should I do now ? .. 

I now have my new account on xbox with my Level 41 account of apex  
And my level 1 apex account on one other Xbox account.( link to old PS4 account also) 


  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @TotoGigaChad,

    There is not a way to transfer any progress between two separate EA accounts, sorry.

    If you unlink your PlayStation account from the old EA account, you will lose that progress and only have access to whatever content you've earned on the new EA/Xbox account.
    • TotoGigaChad's avatar
      TotoGigaChad
      2 years ago

      Okay i have link back my first xbox account one the same EA account as the old PS account 
      So now what should I do ? just wait ? 

      • methodseemor's avatar
        methodseemor
        2 years ago

        i have same problem i tried to link my PSN account to steam account and now my steam account is in apex legends  level 1. I lost all my badges and everything on apex. when i contacted to ea chat they said everything is fine and Cross-proggresion is not enabled yet and i have to wait few hours!

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