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Ken_Sheru's avatar
Ken_Sheru
9 months ago
Solved

cross progression glitch?

played on xbox since it was slightly convenient for me and when I went back to play on my playstation(my main console) it keeps telling me that its logged in on another device which isnt true cause I...
  • EA_Mako's avatar
    EA_Mako
    9 months ago

    Hey @Ken_Sheru,

    This can pop up if you're switching platforms on the same account within a short amount of time, sorry for the trouble.

    We're looking into ways to reduce that timeframe in the future, but for the time being it's just a matter of waiting a bit longer before trying to log back in on a different platform I'm afraid. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
9 months ago

Hey @Ken_Sheru,

This can pop up if you're switching platforms on the same account within a short amount of time, sorry for the trouble.

We're looking into ways to reduce that timeframe in the future, but for the time being it's just a matter of waiting a bit longer before trying to log back in on a different platform I'm afraid. 

Ken_Sheru's avatar
Ken_Sheru
9 months ago
@EA_Mako thank you, it certainly helps and I shortly realized, the cooldown isnt too bad considering your literally switching entire platforms with the same account, I was just worried that it was something permanent so I double checked by asking
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    9 months ago
    @Ken_Sheru,

    Completely understandable, never hurts to check!

    Glad to hear you've figured things out and were already able to get back in-game.

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