Forum Discussion

2 years ago

Solved

Cross Progression not working?

Got the cross progression prompt on steam, but no progress from my PlayStation account has been transferred. Characters etc that I know I have unlocked are not. Has my merge bugged?

cross-progression

EA_Illium
2 years ago
Hey @TheZauberbiest @qu1sha @0grimgrizzie0

To confirm, Items and Progress are stored at the EA account level and not the Platform account (Xbox, PlayStation, Switch, etc).

When you unlink a Platform account from its originally connected EA account, you will not carry over items and progress to another EA account. Check out our help articles for more information on linking and unlinking:

Link Platform accounts to EA Account

Unlink your platform accounts from your EA Account

If you wish to attempt to recover your items you will need to relink the Platform account back to its original EA account. Please keep in mind this does mean you will not be able to use the Platform accounts with cross-progression as they will be on separate EA accounts.

For more info on Apex Legends Cross Progression check out our posts below:

Now that Cross Progression is here: what you need to know

Issues after Cross Progression is activated on your account? Check here first!

A Quick Guide to Apex Legends Cross Progression

CROSS PROGRESSION IN APEX LEGENDS™

Thanks!

EA_Illium

EA Staff (Retired)

2 years ago

Hi @TheZauberbiest

To check is your Xbox and PC account connected to the same EA account?

If so, did you unlink either from a previous EA account?

TheZauberbiest

2 years ago

@EA_Illium Yes that is possible, I consolidated all my ea accounts a while ago into my PC account as I for some reason had a separate account for each platform.

Is there any way to get that progress back? I already have progress and purchases on Steam and my PlayStation progress is probably the most important one next after that.

EA_Illium
EA Staff (Retired)
2 years ago
Hey @TheZauberbiest @qu1sha @0grimgrizzie0

To confirm, Items and Progress are stored at the EA account level and not the Platform account (Xbox, PlayStation, Switch, etc).

When you unlink a Platform account from its originally connected EA account, you will not carry over items and progress to another EA account. Check out our help articles for more information on linking and unlinking:

Link Platform accounts to EA Account

Unlink your platform accounts from your EA Account

If you wish to attempt to recover your items you will need to relink the Platform account back to its original EA account. Please keep in mind this does mean you will not be able to use the Platform accounts with cross-progression as they will be on separate EA accounts.

For more info on Apex Legends Cross Progression check out our posts below:

Now that Cross Progression is here: what you need to know

Issues after Cross Progression is activated on your account? Check here first!

A Quick Guide to Apex Legends Cross Progression

CROSS PROGRESSION IN APEX LEGENDS™

Thanks!