Cross Progression
None of my items and skins transfer over to my PlayStation account from my Xbox account and my level start over too
Forum Discussion
EA_Mako
Community Manager
Community ManagerHey HHammyH,
If you're missing content from your PlayStation account, it sounds like you may have unlinked that from one EA account to link it to another.
Keep in mind progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Because of that, if you link your platform to a different EA account, you'll lose access to that progress. It is not possible to transfer progress between separate EA accounts.
You will need to re-link your platform to its original EA account to try restoring any missing progress. If you've already re-linked the original accounts and the progress has not returned, it would be lost permanently and unfortunately cannot be recovered.
If you're running into any trouble getting the original accounts re-linked, please contact support directly so they can take a look.
