Forum Discussion

CitrusBandit13's avatar
CitrusBandit13
5 years ago

Crossplay Issues (Xbox Child Acct + PC)

Hello, We've been trying to play Apex Legends with an Xbox Child Account + PC account. Xbox account has Live Gold and plays Apex Legends with multiple friends (on Xbox). I disabled all of the child...
MaschidezinTV's avatar
MaschidezinTV
New Rookie
5 years ago

I have the same issue, my son has an Xbox Child Account and I have Origin PC. He can find my Origin profile and request for friend. But nothing comes through on PC.

On the PC, when I go to look for my son's Xbox Account it can't find him. 

I checked all the account settings on Xbox to ensure online play and communication is allowed. 

Frustrating. Any ideas?

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @MaschidezinTV, 

Is your son's Xbox account connected to the same EA Account you're using to play Apex Legends on PC? 

/Kent

  • MaschidezinTV's avatar
    MaschidezinTV
    New Rookie
    5 years ago

    Hi @EA_Kent,

    I checked my EA account and I have a user profile under my name on the Xbox under my Xbox GamerTag. The Xbox Gold account is under me for that Xbox.

    His Xbox GamerTag account is not connected to my EA Account. But thinking about it, I am not sure. I tried to create a new EA account under his Xbox gamertag, but found out that gamertag is

    in use. Well, low and behold it appears his Xbox gamer tag is associated with my account. When I tried to login with that game tag, I used the forgot password feature and I got the email for password reset under my EA account email address. But I see nothing in the EA account settings to indicate that. 

    So let break this down:

    Xbox Setup

    Adult Xbox GamerTag (me) linked to Child Xbox GamerTag (my son) under Family Settings.

    EA Account

    Adult EA Account linked to Adult Xbox GamerTag (me)

    It appears that the Child Xbox GamerTag is linked to the Adult EA Account by association of the Xbox setup?

    I tried to de-link the Adult EA Account linked to Adult Xbox GamerTag (me), but I could still play with the Child Xbox GamerTag without the need to re-connect to EA Account.

    If I try to play Apex on the Xbox with Adult Xbox GamerTag (me), then I get the warning on login to connect to the EA account.

    CrossPlay Settings in Xbox

    In the game settings, Crossplay setting is greyed out, meaning you can't enable or disable it. The setting is enabled, but you can't undo it.

    Let me know what you think.

    Thanks, 

    Maschi!

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @MaschidezinTV 

      I see, thanks for the details!

      If the accounts are connected to the same EA Account, I'm afraid it would not be possible to send an invite between them. The system would not allow an invite to be sent between two accounts that are connected to the same EA Account, I'm afraid. 

      /Kent

      • MaschidezinTV's avatar
        MaschidezinTV
        New Rookie
        5 years ago

        @EA_Kent 

        Thanks Kent. I figured out my son has an underage EA account linked to my parent EA account. 

        Do you know if Apex will allow for invite under the same EA account in the future?

        I know Apex Crossplay is technically still a beta, so maybe they can add in this functionality. 

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,644 PostsLatest Activity: 5 months ago