Forum Discussion

Seasoned Newcomer

1 year ago

Data loss. Log in with a new Level 1 account.

Hi EA_Mako February 22nd, when I logged into the game on Steam with my EA account, it showed that the password was incorrect. After changing the password and logging in again, the account was associa...

EA_Mako

Community Manager

1 year ago

Hey RobotWa11E,

If you had logged back into an EA account but your Apex is now showing as a level 1 account, that likely means you've logged into a new EA account.

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to your progress.

In this case it sounds like you may have just logged in with the wrong EA account. You'll need to re-link your Steam to the original EA account where that progress was earned instead. If you have any issues re-linking your accounts please reach out to support so they can help get your platform account back to its original EA account.

RobotWa11E
Seasoned Newcomer
1 year ago
The EA account I logged in to is the email I used before <email removed>. After logging in to Steam, when I logged in to EA, I saw that the account was still a new account with the same data as Steam. So I think it's not that I logged in to a new account, but that the data is gone. However, what you said about unbinding the EA account and then rebinding it shows that I can only unbind the Steam account on May 19th. Is there any other way?
- EA_Mako
  Community Manager
  1 year ago
  Hey RobotWa11E,
  
  You'll need to reach out to support with the link above to see what other options may be available.