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IsDrunkenSailor's avatar
6 years ago
Solved

Did not receive coins

I bought 6700 coins on Xbox (KiTaNoxq), and the transaction went through and my gift card was used up, however I did not receive any coins. I restarted the game and my console, nothing.

  • Hey @IsDrunkenSailor

    Apologies for the long wait on this. If you're still not seeing those coins you purchased please reach out to the EA Help team and let them know. They'll take a look and see if they can help you get them added. 

    For more info on how you can create a case with them check out the EA Help website

    /Kent

1 Reply

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @IsDrunkenSailor

    Apologies for the long wait on this. If you're still not seeing those coins you purchased please reach out to the EA Help team and let them know. They'll take a look and see if they can help you get them added. 

    For more info on how you can create a case with them check out the EA Help website

    /Kent

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