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Alessiodergeile's avatar
2 years ago

Didn’t receive apex legend coins

bought apex coins for forty euros and I didn’t received them I tried literally anything to get them I deleted and reinstalled apex I logged out of account and logged back in I wrote email to the support but they could not help me.CAN I PLEASE HAVE BACK MY MONEY

3 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey @Alessiodergeile,

    When did you buy your Apex coins? It can sometimes take up to 24 hours for coins to be added to your account, so if it hasn't been 24 hours yet I'd wait for that first.

    On the other hand, if you're sure that you want a refund, where did you buy your Apex Coins exactly?
  • you will not get them if you used steam i've tried dor last 2 hours after the 24 hour wait period they want screenshot proof in a format that doesn't exist so they just say not valid every time and when you ask what information the screenshot should have you won't get an answer