Didn't receive the battlepass
I bought the battle pass, it took the money gave me the recipt and told me it sent it to my account but when i open up apex its saying that i didn't purchase the battle pass.
Forum Discussion
1 Reply
EA_SalmonCommunity Manager
Hi RelapSzn,
Sorry to hear your Battle Pass hasn’t appeared after the payment went through.
Please restart the game and your platform first, then make sure you’re signed in to the EA Account where the purchase was made. It can sometimes take up to 24 hours for purchased content to appear.
If the Battle Pass is still missing after 24 hours, please contact EA Help and have your receipt or proof of purchase ready so the support team can look into the transaction:
How to find missing content in Apex Legends,
If you’re still having trouble, you can scroll to the bottom of the guide and select Contact us to get in touch with the EA Support team.
Unfortunately, we aren’t able to verify purchases or add missing content from the forums, but our support team can take a closer look at the transaction for you.
Hope you’re able to get it sorted out soon.
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