Forum Discussion

4 years ago

Duplicate apex packs and missing coins

I’ve been having problems with the store, from coins never going to my account after being charged and paying for apex packs just to receive duplicate items. From what I’ve read everyone says you wil...

EA_Mako

Community Manager

4 years ago

Hey @michaelboyd84,

You definitely shouldn't be getting duplicate items in packs; do you recall which items those were, by chance?

If you've been waiting longer than 24 hours for coins to reach your account, please be sure to reach out to support directly so we can assist.

This is not something we're able to do via the forums, but if you grab some screenshots of this proof of purchase info and contact an advisor directly, they'll be able to check into that further for you.

michaelboyd84

4 years ago

I submitted the proof of purchase, and as far as the items go I’d have to look when I get home but it was def 2 rare character skins I believe a loba and maybe lifeline or Bangalore and 1 or 2 weapon skins. I’ll take a look