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Re: What to do if your Apex Legends account got banned or suspended

My EA account was banned due to unauthorized third-party access during a documented infostealer compromise (not my actions). My case was submitted, marked "Fixed" at 4:55 AM, penalty no longer shows in penalty history, but my account is still banned 12+ hours later. I have never played any EA game personally. I have Malwarebytes Identity Protection evidence showing active credential theft as recently as June 2026. Looking for EA staff escalation or anyone who has resolved a similar situation.

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EA_Mako
Community Manager
1 month ago
Hey lemonaid5,

If this is showing fixed but the account is still banned, please reach back out to support to have them take another look. We are not able to make any changes to the account or situation via the forums, so any additional changes would have to go through the support team directly.

You should be able to resume a case from your case history page here if you'd already spoken with them in the past. Otherwise, you can create a new case here to have an advisor take another look at the situation.