Forum Discussion

1 year ago

Solved

EA account hacked, lost access, hackers cheated and got me banned

I had my ea account hacked, emails and passwords changed and a permanent ban to my apex account immediately after i lost access to my account. I've recovered my account recently and submitted multipl...

EA_Barry
1 year ago
@xpwnzies

Check the following link for info on securing your account:

https://help.ea.com/en/help/account/secure-hacked-ea-account/

We cannot assist with bans directly here on AHQ.

If you have any new information that may help your case, you can dispute the ban again by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

EA_Barry

Community Manager

1 year ago

@xpwnzies

Check the following link for info on securing your account:

https://help.ea.com/en/help/account/secure-hacked-ea-account/

We cannot assist with bans directly here on AHQ.

If you have any new information that may help your case, you can dispute the ban again by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

xpwnzies

1 year ago

As mentioned in the previous post, I've already secured my account and submitted ban appeals from the exact page you linked. What other information can I provide in a ban appeal that will help me dispute my ban?