EA credentials are expired and need to be updated

I solved this for myself, here is how:

1. I signed into Xbox.com.

2. On the account settings, I opened the Contact Preferences section

3. I noticed that the contact email is not the same as the EA Login email.

4. I signed into EA.com using the email address from step 3 - I had to restore access to this account, etc.

5. I then signed out from the EA Desktop app, and signed back in using my Xbox account.  Voila - I can play EA Play games.

I hope this helps someone out there...