EA Still Wont Unban Me
Hey folks,
I'm afraid we cannot review or change any bans or suspensions via the forums. The only team able to review these would be our Terms of Service team, via an appeal.
Just to clarify as I see this was a concern, we do not use AI or bot responses. Each appeal you submit is reviewed by a different (human) member of our Terms of Service team who will check our records of the situation to verify whether that ban may have been incorrectly applied to your account.
If the ToS team has completed multiple reviews and declined to remove the penalty, they would let you know they've completed all possible investigations and not to expect further replies. At that point it's considered final and cannot be changed, even through alternate channels like this.
The team does use some templates in their replies to make sure we're providing accurate and consistent information to those in a particular situation, but these are reviewed and sent out by humans, not AI. This would include the general reason for a ban such as cheating, inappropriate language, etc., but they would not be able to provide details such as which program was detected or when, as that type of information is extremely valuable to those that would wish to bypass our detection.
