Easy Anti-Cheat Error - False Positive Bans
Hello EA, I am posting this as a way to open a discussion that I have not seen much of elsewhere, and that is the discussion around bans that are caused by false-positive results from Easy Anti-Che...
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I ran into the same problem. They don't let you contend your ban or even prove your innocence with a false flag, just repeatedly tell you 'You cheated!'. This situation feels like they just rely entirely on EAC to do bans for them and leave it so there's no humans responding to your claim. A lot of the mails feel automated, and given the time of days the emails come out, it's either someone hitting a button or just a completely automated script.
When I got banned the only reason I could think of that could trigger it is possibly Acronis (backup software) or something akin to Malwarebytes flagging it. None of it made any sense, and I'm out an account over it.
I was also falsely banned after THREE years of never having any other problem...Even though I emailed them saying it might be their anti-cheat, they sent only automated replies saying, "We're sticking to our guns, you're still banned." I am genuinely heartbroken having to lose my account that I spent so many years with, and they don't care.
I know for a FACT that one of my files is falsely triggering it because I tested on another, fresh account and still got banned. They don't care because it does not affect them... Even though I spent actual money less than a WEEK before my false ban, they refuse to give me a refund or give me back my account.
I emailed them asking if they could at least tell me what triggered it so I could delete it, but I've heard nothing back, and still have yet to talk to a human. Only automation at this point.
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- EA_Blueberry7 years ago
Community Manager
