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Fett-Fan-209's avatar
Fett-Fan-209
Seasoned Novice
5 days ago
Solved

Encryption Protocol Violation?

Error “Encryption Protocol Violation” pops up on start along with the “unable to connect to EA servers….” box.  I tried SW Battlefront (2015) and it connects fine.  I have a ps4 and a Ps5 and this er...
  • EA_Mako's avatar
    EA_Mako
    4 days ago

    Marked as solution for visibility only - We do not consider this resolved

    Hey folks,

    Thanks for the posts and details you've provided! We're looking into this, but could use some additional information to help our investigation.

    If you haven't already, please provide as much of the following as you're able so we can check into this further.

    • EA Account (if different than your posting account)
    • Platform (PC, Xbox, PlayStation, Switch, etc.)
    • Your region/country
    • Which server you typically connect to
    • Your ISP

     

    Thanks for the patience while we're digging into this!

Fett-Fan-209's avatar
Fett-Fan-209
Seasoned Novice
4 days ago

Day 2, still unable to connect, with Encryption protocol violation on two PlayStations.  So far, I’ve tried the following to no avail:  Restarted ps, deleted and redownloaded Apex, refreshed licenses, reset internet connection, changed from lan to wi-fi, even was asked to see if spamming x would help…nothing.  Battlefront (2015) still connects (it is also ea).  Any other ideas that don’t require that difficult sounding “DNS” thing?  

jiveturkey1988's avatar
jiveturkey1988
Seasoned Novice
4 days ago

I have done all the same things and have made 2 cases against this. They said if people don’t really post about it then they don’t do anything about it! What kind of crap is that?!

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