Forum Discussion

Seasoned Novice

10 months ago

Solved

Encryption Protocol Violation?

Error “Encryption Protocol Violation” pops up on start along with the “unable to connect to EA servers….” box. I tried SW Battlefront (2015) and it connects fine. I have a ps4 and a Ps5 and this er...

EA_Mako
10 months ago
Update: This issue should now be resolved. Thank you for sharing your details in this thread. We appreciate your patience while we were working on getting this fixed.

Hey folks,

Thanks for the posts and details you've provided! We're looking into this, but could use some additional information to help our investigation.

If you haven't already, please provide as much of the following as you're able so we can check into this further.

EA Account (if different than your posting account)

Platform (PC, Xbox, PlayStation, Switch, etc.)

Your region/country

Which server you typically connect to

Your ISP

Thanks for the patience while we're digging into this!

EA_Mako

Community Manager

10 months ago

Update: This issue should now be resolved. Thank you for sharing your details in this thread. We appreciate your patience while we were working on getting this fixed.

Hey folks,

Thanks for the posts and details you've provided! We're looking into this, but could use some additional information to help our investigation.

If you haven't already, please provide as much of the following as you're able so we can check into this further.

EA Account (if different than your posting account)
Platform (PC, Xbox, PlayStation, Switch, etc.)
Your region/country
Which server you typically connect to
Your ISP

Thanks for the patience while we're digging into this!

jiveturkey1988

Seasoned Novice

10 months ago

So I called at&t and spent over 2 hours with them trying to change ports, change the DNS and whatever else he tried. Nothing worked. But if I hotspot with my verizon data it automatically works.EA_MariEA_Mako