Forum Discussion

Fett-Fan-209's avatar
Fett-Fan-209
Seasoned Novice
7 months ago

Encryption Protocol Violation?

Error “Encryption Protocol Violation” pops up on start along with the “unable to connect to EA servers….” box.  I tried SW Battlefront (2015) and it connects fine.  I have a ps4 and a Ps5 and this er...
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
7 months ago

Marked as solution for visibility only - We do not consider this resolved

Hey folks,

Thanks for the posts and details you've provided! We're looking into this, but could use some additional information to help our investigation.

If you haven't already, please provide as much of the following as you're able so we can check into this further.

  • EA Account (if different than your posting account)
  • Platform (PC, Xbox, PlayStation, Switch, etc.)
  • Your region/country
  • Which server you typically connect to
  • Your ISP

 

Thanks for the patience while we're digging into this!

jiveturkey1988's avatar
jiveturkey1988
Seasoned Novice
7 months ago

So I called at&t and spent over 2 hours with them trying to change ports, change the DNS and whatever else he tried. Nothing worked. But if I hotspot with my verizon data it automatically works.EA_Mari​EA_Mako​