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Fett-Fan-209's avatar
Fett-Fan-209
Seasoned Novice
6 months ago

Encryption Protocol Violation?

Error “Encryption Protocol Violation” pops up on start along with the “unable to connect to EA servers….” box.  I tried SW Battlefront (2015) and it connects fine.  I have a ps4 and a Ps5 and this er...
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
6 months ago

Marked as solution for visibility only - We do not consider this resolved

Hey folks,

Thanks for the posts and details you've provided! We're looking into this, but could use some additional information to help our investigation.

If you haven't already, please provide as much of the following as you're able so we can check into this further.

  • EA Account (if different than your posting account)
  • Platform (PC, Xbox, PlayStation, Switch, etc.)
  • Your region/country
  • Which server you typically connect to
  • Your ISP

 

Thanks for the patience while we're digging into this!

Fett-Fan-209's avatar
Fett-Fan-209
Seasoned Novice
6 months ago

I signed in on a PlayStation 4 at my business down the road, and did not get the error when using Cox internet.  It connected fine on US East 1. Only went in duos, but it seemed to be working fine.  My home PlayStations, on At&T fiber still give me the same error.