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babajkov's avatar
babajkov
7 years ago
Solved

Engine Error 0x887A0005 - ID3D10Device::GetDeviceRemovedReason

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number NVIDIA GeForce RTX 2080 Enter RAM memory size in GB 32 GB What is your gamertag/PSN ID/EA Ac...
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    @Brokeuun 


    Your GeForce GTX 1050 GPU still has a driver from 2018. Please get that updated.

Brokeuun's avatar
Brokeuun
6 years ago
@Brokeuun 0x887A0005 - DXGI_ERROR_DEVICE_REMOVED The video card has been

physically removed from the system, or a driver upgrade for the video

card has occurred. The application should destroy and recreate the

device. For help debugging the problem, call

ID3D10Device::GetDeviceRemovedReason.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@Brokeuun 

Your GTX 1050's driver is from 2018. Have you tried updating that to the latest version yet?

Once updated, go to the Nvidia Control Panel (right-click on the the desktop) and make sure Apex Legends is added to the list to launch the game from your Nvidia GPU. 

  • Brokeuun's avatar
    Brokeuun
    6 years ago

    i have download the nex pilotes for my composent.(07/23/2019)but my game crash again help me pls

  • Brokeuun's avatar
    Brokeuun
    6 years ago

    ???hi, look my message please

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @Brokeuun 

      I'm sorry for the delay. Can you upload a new DxDiag for me please?

      • Brokeuun's avatar
        Brokeuun
        6 years ago

        that's it

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