Forum Discussion

6 years ago

Solved

Engine error crash. Delay 10 min, Point deduction between 30 and 70, 4 times

Hello, On my pc ik from time to time i get the engine error crash. This week it happened 4 times. I get a delay of 10 min. And a deduction in point between 30 and 70. Which makes no sense. Is there...

EA_Kent
6 years ago
Hey @shortyblood.

When you've got a chance could you grab a DxDiag and send it to us here so we can take a look? You can find more details on how to pull one up over at the EA Help website.

Once you have the file please attach it to this thread. Thanks!

/Kent

EA_Kent

Community Manager

6 years ago

Got it, thanks!

Were you getting one of the DXGI_ERROR_DEVICE_HUNG errors, or was this something different altogether?

/Kent

shortyblood

6 years ago

Nope, always Device, just have another one☹️. Must have lost 600 point by now, with crashes

EA_Kent
Community Manager
6 years ago
@shortyblood wrote:

Nope, always Device, just have another one☹️. Must have lost 600 point by now, with crashes

I see. I know that dealing with the DXGI errors has been pretty rough. That's something that the Apex Legends team has been working to get fixed alongside the folks at NVIDIA. It might end up requiring a new driver or an update to the game. Hopefully it's something that can be sorted out soon.

For more info on this check out the Season 4 update notes:

https://answers.ea.com/t5/News-Game-Updates/Season-4-Assimilation-Patch-Notes/m-p/8710020#M64

Thanks for bearing with us while this is under investigation.

/Kent
- shortyblood
  6 years ago
  Yeah, I figured, and already knew it was game side. And needed a fix from Apex legends. I will have patience.
  But is there no way to cancel the delay and point loss, for these crashes...?
  - EA_Kent
    Community Manager
    6 years ago
    @shortyblood wrote:
    
    Yeah, I figured, and already knew it was game side. And needed a fix from Apex legends. I will have patience.
    
    But is there no way to cancel the delay and point loss, for these crashes...?
    
    I'm afraid not. We don't have a way to remove the lock or adjust RP.
    
    /Kent