Forum Discussion

INEEDMORECOOKIE's avatar
3 years ago

Error , please reinstall

Hi there, as the title says, I’ve been having this game crash since the patch. The opening rectangle will appear with Ballistic’s photo and the game will try to open but fail, then I get a small pop up with 

Error

There is a problem with your game’s setup. Please reinstall your game. 

I have tried several steps outlined on other posts and YouTube about removing the direct x files and reinstalling them etc. Also reinstalling the game itself and launching from steam without success. 

I’m just wondering if there is an actual fix, and if others are experiencing this same crash after the patch? 

24 Replies

  • INEEDMORECOOKIE's avatar
    INEEDMORECOOKIE
    3 years ago

    Another week and still can’t play apex. 

    People point out the trello board, and whatever it is they do or don’t do lol, it’s been under investigation without any updates whatsoever since May 11 at 6:06 pm…

    Updates that break the game 

    over and iver

    Stopped playing in 2020 for the same reason 

    this happens every year basically 

    loose a month or two lol, miss an entire season because you can’t test your own updates. 

    gg

    Hope you never figure it out and you loose more players 

  • INEEDMORECOOKIE's avatar
    INEEDMORECOOKIE
    3 years ago

    Still can’t play the game. 

    The “trello board” which was mentioned by the EA mod has done nothing with the error, no update since adding it to an investigation on May 11th…

    There have been game updates… I download and install… gets to finalizing and then stops and goes back to the main screen telling me there is a game update….

    Restart update again, finalizing/wrapping up - update complete - launch game - updates required…

    Why is this so painfully frustrating every time you update/load new seasons. 

    I’ve stopped playing in the past on previous accounts for the same reasons… come back seasons later and it works… put in thousands of hours again… update and I can’t play … 

  • I haven’t been able to play all season as the game is broken and gives me an error asking me to reinstall whenever I launch… This has been unresolved for over a month now. 

    There have been some game updates… I install the updates, says it’s finalizing/wrapping up, says it’s complete, I hit launch game, and it still says there is an update…

    Click update and it resumes again “finalizing” from 68% every time. Goes to 100% and we do it again… 

  • INEEDMORECOOKIE's avatar
    INEEDMORECOOKIE
    3 years ago

    Cleared cache and the required update went away - game launched -

    Error there is a problem with your game’s setup. Please reinstall your game.

    So I am at the same place as a month ago after the new season update, still can’t open the game. I have reinstalled a million times, updated everything, repaired everything, running as admin etc 

    Fun times 

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