Error : Server time out
Hello everyone and game developers of Apex legends. Since you bring the battle pass update i get to many often an error when i'm in the lobby of Apex Legends (see picture.) i did some research on g...
Forum Discussion
Now let me tell you my progress on this problem ... so I've tried all the things from the troubleshoot this guy linked ... noone worked .. I flushed DNS, I rewrite the hosts file, I did factory restart on router multiple times... nothing ... then I contacted EA support via chat, and the guy told me that my internet provider has blocked some specific ports:
TCP
80, 443, 9960-9969, 1024-1124, 3216, 18000, 18120, 18060, 27900, 28910, 29900
UDP
1024-1124, 18000, 29900, 37000-40000
Anyway, I am contacting my ISP for 2 days, and they claim they don't affect ports at all, and this is something with the game... So I still cannot connect and I still don't have a resolution to the problem while everybody is claiming its not their fault ????
EA_Darko
Community Manager
Community ManagerWere you able to check your router settings to see if the ports were open or closed @Tin9102?
Did your ISP tell you that all ports were open as default?
Darko
no, I am not able to check my router settings and even if I do, I have no idea what I am doing there, so I dont wanna mess things by myself ... My ISP claims were that they don't block/close any ports at all
- EA_Darko
It is highly unlikely that an ISP would have all ports on a router open @Tin9102, I'm sure it happens but I am not aware of an ISP that does it.
The best thing to do would be to take a look at port forward and follow the steps they suggest: https://portforward.com/
Be aware that they are a third party site not associated with EA. I have used their guides in the past without issue.
Darko
Even if so, how was I able to play before the last update, and how come I dont have problems with any other games ?!?
C:\Users\Tin>tracert easo.ea.com Tracing route to easo.ea.com [159.153.64.173] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.100.1 2 3 ms 2 ms 3 ms 10.251.206.199 3 3 ms 3 ms 3 ms 83.217.227.53 4 27 ms 27 ms 27 ms ae-3.r24.frnkge08.de.bb.gin.ntt.net [129.250.6.2 03] 5 27 ms 27 ms 26 ms ae-8.r01.frnkge07.de.bb.gin.ntt.net [129.250.4.7 9] 6 * * * Request timed out. 7 * * * Request timed out. 8 122 ms 121 ms 122 ms 4.79.23.202 9 122 ms 123 ms 121 ms 159.153.92.10 10 122 ms 122 ms 122 ms 159.153.92.94 11 122 ms 122 ms 122 ms easo.ea.com [159.153.64.173] Trace complete.
So, this is the tracert to easo.ea.com from my CMD, that's what my ISP wanted to check, and according to them the problem is on Apex side.... Now until yesterday I was able to contact EA support via chat, but now the chat option is gone ??? it's like on purpose ?? I change region, and change and change, and there are not many regions with english, and tbh in every region I select the only option available is Call... but I am form Bulgaria, and there is no option for my region to contact at all ... So, my ISP claims that this is your fault, can you please specifically prove me wrong, so I can forward it to them. I will also attach the UO trace results
- EA_Darko
Your UO trace is good till it hits the series of unknown hosts @Tin9102 where you have a very high ping. It is your ISP's responsibility to router your data from your home network to our server. Can I ask you to rerun the UO Trace but select one of the European serves rather than the US one?
Darko
Featured Places
Apex Legends Technical Issues
Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Community Highlights
- EA_Blueberry7 years ago
