Forum Discussion

7 years ago

Error : Server time out

Hello everyone and game developers of Apex legends. Since you bring the battle pass update i get to many often an error when i'm in the lobby of Apex Legends (see picture.) i did some research on g...

Tin9102

7 years ago

no, I am not able to check my router settings and even if I do, I have no idea what I am doing there, so I dont wanna mess things by myself ... My ISP claims were that they don't block/close any ports at all

EA_Darko

Community Manager

7 years ago

It is highly unlikely that an ISP would have all ports on a router open @Tin9102, I'm sure it happens but I am not aware of an ISP that does it.

The best thing to do would be to take a look at port forward and follow the steps they suggest: https://portforward.com/

Be aware that they are a third party site not associated with EA. I have used their guides in the past without issue.

Darko

Tin9102
7 years ago
Even if so, how was I able to play before the last update, and how come I dont have problems with any other games ?!?
- XTherlynn
  7 years ago
  hey there.
  here are my UOTrace results (see picture)
  in my oppion there's nothing wrong whit my connection,
  BEFORE they released the battle pass update i was also able to play, but since the release of the battle pass i got this error/problem.(see previous picture)
  so, i hope EA/Respwan can check for any problems/errors on their side aswell, MAYBE there's a problem whit the update they released .
  hope they will check it and come whit a solution..
  Thanks & Greetingz
  UOTrace results.txt2 KB
  - EA_Darko
    Community Manager
    7 years ago
    Hey @XTherlynn your UO Trace is showing connection issues.
    
    On your first hop you have Ping best/worst of 1ms / 113ms. Any difference of 100ms or greater points to issues with your connection. You also have a very high ping as you go down further pointing to issues. Best thing I can suggest is trying the connection troubleshooting steps and it's worth speaking with your ISP and showing them the UO Trace and in particular the first hop.
    
    Darko