Error : Server time out

C:\Users\Tin>tracert easo.ea.com

Tracing route to easo.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.1
2 3 ms 2 ms 3 ms 10.251.206.199
3 3 ms 3 ms 3 ms 83.217.227.53
4 27 ms 27 ms 27 ms ae-3.r24.frnkge08.de.bb.gin.ntt.net [129.250.6.2
03]
5 27 ms 27 ms 26 ms ae-8.r01.frnkge07.de.bb.gin.ntt.net [129.250.4.7
9]
6 * * * Request timed out.
7 * * * Request timed out.
8 122 ms 121 ms 122 ms 4.79.23.202
9 122 ms 123 ms 121 ms 159.153.92.10
10 122 ms 122 ms 122 ms 159.153.92.94
11 122 ms 122 ms 122 ms easo.ea.com [159.153.64.173]

Trace complete.

So, this is the tracert to easo.ea.com from my CMD, that's what my ISP wanted to check, and according to them the problem is on Apex side.... Now until yesterday I was able to contact EA support via chat, but now the chat option is gone ??? it's like on purpose ?? I change region, and change and change, and there are not many regions with english, and tbh in every region I select the only option available is Call... but I am form Bulgaria, and there is no option for my region to contact at all ... So, my ISP claims that this is your fault, can you please specifically prove me wrong, so I can forward it to them. I will also attach the UO trace results