Forum Discussion

5 years ago

Solved

Error: 327682:11 - Apex Legends

I'm getting the following error anytime Apex Legends updates (and then when I attempt to repair the file OR when I reinstall the game). "An unexpected error has occurred. Please try again in a few...

Fisher_Tath
5 years ago
Hi @EA_Kent
Quick update: although I was getting a VC++ error message during Origin game repair, it turned out the game itself was working - EasyAntiCheat became the problem, running into its own error. I repaired that and now the game is running fine.
Thanks for your help!

Fisher_Tath

5 years ago

I'm sorry you're having the same issue (it's very annoying), but a little happier knowing I'm not the only one... maybe they'll pay attention to it!

EA_Kent

Community Manager

5 years ago

Hi @Fisher_Tath.

It sounds like there may be something preventing the update from installing correctly. When you have the chance can you try starting up your PC in a Clean Boot to see if that helps at all?

For more details on how to set up a Clean Boot check out the EA Help website. Let me know if that helps at all. Thanks!

/Kent

Fisher_Tath
5 years ago
Hi @EA_Kent
I did my normal reinstall, which worked until the latest update and I'm back to the same error - I ran Windows in safe mode and game file verification seemed to work, but then I got a VC++ package "not installed successfully" error. I've followed the EA advice (https://help.ea.com/en-ca/help/origin/origin/your-vc-runtime-package-has-not-installed-correctly-error-troubleshooting/) but so far that hasn't worked.
Thanks for any advice you can give me!
- EA_Kent
  Community Manager
  5 years ago
  Hey @Fisher_Tath.
  
  Thanks for following up!
  
  When you have a chance could you grab a DxDiag and share it with us here? For more information on how to pull one up over at the EA Help website.
  
  Once you have the file please attach it to this thread. Thanks!
  
  /Kent
  - Fisher_Tath
    5 years ago
    Hi @EA_Kent
    Thanks for the quick response. I've attached the DxDiag.
    
    Just something to note: when I tried running the redistributables myself (as per another EA Answers page), I got an error saying it couldn't be installed as there was already one installed. I wondered if that was the problem Origin was facing, so I manually deleted the most recent redistributable, booted into safe mode and tried again, but got the same problem.
    
    Cheers!
    Fisher - DxDiag.txt106 KB