Forum Discussion

Hatori-S's avatar
10 months ago

error code was 0x8000001

When I was playing APEX, I encountered the problem that the game suddenly stuck and did not respond, so I could only forcibly close and restart the game, the error code was 0x8000001, and I queried many cases There is no similar error code, what is the problem? How do I fix it? My computer is configured with AMD 7800X3D+ASUS TUF 7900XTX and this issue has been bothering me for a month,At present, reinstalling the game and verifying the integrity have been used, and there is no effect, and the game platform is Steam

2 Replies

  • @Hatori-S Try these steps and see if it fixes the issue:

    - Clear Game/Launcher Cache on Steam

    Note: Steam doesn't exactly have a way to clear the game's cache, only a way to clear the download cache, but it might help.

    - Repair your system's files:

    - Open the Command Prompt in administrator mode

    - Type, "DISM /Online /Cleanup-image /Restorehealth" (without the quotes), and wait for it to finish.

    Note: DISM stands for "Deployment Image Servicing and Management tool". It often repairs Microsoft related files, such as issues with Window apps. Some problems with the next file checker can only be fixed after running this one first.

    - Now type, "sfc /scannow" (without the quotes), and wait for it to finish.

    Note: sfc stands for "System File Checker". This one will repair system files, (such as important Windows drivers).

    - Lastly, restart your PC.

    On Linux, some had reported that updating their system had fixed the issue for them. Check with the OS' support page on how to repair the system's files.
     
    - Changing your graphics settings in the system settings:

    Windows Settings > System > Display > Graphics > Change Apex Legends' graphics.

    - For Linux, check how to do this on their OS support page.
     
    - Other possible fix:


    - If you use AMD Software꞉ Adrenalin, try reinstalling it.

  • AkaseChi's avatar
    AkaseChi
    Seasoned Newcomer
    3 months ago

    still same, i still got the eror 0x8000001