Error code

I have two playstation accounts connected to the same EA account. Neither can log into Apex Legends. Every time I hit 'X' to go online, it will attempt to, then instantly crash; giving me playstations generic blue screen and error code for crashed games. After trouble shooting with EA support I'm just told to contact Playstation support. I've already uninstalled and reinstalled everything. Reset my whole system. Still nothing. I've even tried logging in using my account on different playstations and different networks, and the same exact problem happens. I have no problem playing Apex on any other account. I just can't get online on my main one, or the other one that shares the same EA account.