Error code

When I launch apex I get to the main screen and press X to continue. I see for a second or two the « accept conditions «  and I get the blue screen (attached file)

any help would be fantastic!

here are the steps I have already tried=

I re installed the game twice in case

wiped my ps4 completely

went into safe mode and followed the update steps

tried on same acount on my second ps4 

I created a second PlayStation account And the game works on both ps4’s but its not my apex account so no level, skins, Rank etc etc its a new game basicaly. 

conclusion= its not linked in anyway to my hardware (one 2015 ps4 and a ps4 slim) and its linked to my psn account I log into on launching my ps4. 

could you guys look into my account please? 

Jasmin_mtea

thanks so much!