Error when loading up game and entering lobby screen

Question

when i load up the game it will crash when im on the lobby screen in less than a few seconds. gives me
engine error.
error reading pak file.
"c:\Users\HotPi\SAVEDG~1/Respawn/Apex/assets/11/promo/dl_promo_2021_01_05.rpak" Error:Shot Read
Anybody know a fix?

ea_atic · Answer

Hey&nbsp;@frttrggt&nbsp; have you tried to run a repair on the game? 🙂&nbsp;

/Atic&nbsp;

nineverge · Answer

Hey @EA_Atic&nbsp;So I tried to repair and it never worked. I have deleted and redownloaded the game multiple times both on Origin and Steam and nothing changes. Plz Help!!!

frttrggt · Answer

@EA_Atic&nbsp;i have ran a repair on the game multiple times and tried redownloading on steam and origin a few times. still having the same issue

ea_atic · Answer

Hey, @frttrggt&nbsp;@NineVerge&nbsp;make sure that all drivers for windows are up to date, also worth to reinstall the GPU drivers for your PC.
&nbsp;
You can also try to do a&nbsp;clean boot&nbsp;to see if there any programs messing with APEX and turn off any overlay programs for example Discord or Nvidia experience.
&nbsp;
Can you add a&nbsp;Dxdiag&nbsp;so we can see what hardware and drivers you have?&nbsp;
&nbsp;
Let me know if this works or not for you. 🙂
&nbsp;
/Atic