Forum Discussion

4 years ago

False Ban for Cheating.

I've been banned apparently months ago for cheating during a period of time I didn't even have Apex Legends installed I was too busy playing Valorant, anyways I have no other resolutions and i'd trul...

EA_Darko

Community Manager

4 years ago

You will need to speak to our Terms of Service team @EmpathyTP.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.
Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
Choose your platform.
Select Manage my account, then Banned or suspended account.
Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
Click Select contact option.
Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

EmpathyTP

4 years ago

@EA_Darko Is there absolutely nothing else I can do? Just wait on my case to get a response? Is there not a live chat?

EA_Darko
Community Manager
4 years ago
Hey @EmpathyTP you will need to be patient and keep an eye on your email for a response from the team.

Darko
- EmpathyTP
  4 years ago
  @EA_Darko How long does it typically take? Not to be a pest but I mean I've spent money on the game and don't plan on making a new one to spend more.
  - EA_Darko
    Community Manager
    4 years ago
    Hey @EmpathyTP there is nothing more that we can do to assist with TOS related issues on AHQ.
    
    Darko