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Re: What to do if your Apex Legends account got banned or suspended

Good afternoon.
A false ban in the apex is not news, and I didn't even know about it until I personally faced it myself. My boyfriend and I had been playing apex for a month, my boyfriend had been playing before me since the first season and was in a very long break. We were playing ranked tonight and he just got kicked out of the game for cheating. We laughed at first thinking it was a bug, but later the smile vanished from our faces when we saw how many people were affected by false bans. He filed an appeal, but it's unlikely people will review it because most people complain that their appeals are rejected by AI assistants. We've been enjoying the game all this month, and today we're saying goodbye to it forever, good luck to everyone.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hi there. I'm sorry to say, we're not able to help with bans over the EA Forums. I recommend you submit a dispute so that ToS can investigate the ban to see if it can be overturned. Instructions for that can be found here. Thanks!

  • Qootsume's avatar
    Qootsume
    Traveler
    6 days ago

    He filed an appeal, but what's the point if an AI assistant reviews it and writes that he was banned for cheats that aren't even there. If there were people working in support, they would have blocked the account. After that, you don't even want to play this game because you'll accidentally get banned for life.

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 days ago

    The disputes go to our ToS department where humans are investigating them.

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