Forum Discussion

2 years ago

Solved

False ban

So its a suspension, only three days, I understand if they don't want to un-ban my account for that, I don't mind too much waiting. But at least acknowledge the ban was incorrect. So for context my a...

EA_cuervo
2 years ago
@rockstar55993344 If it was denied that means they have reviewed the account ban and found it to be correct. Knowing that, I'd suggest you change the name to avoid any further sanctions.

EA_cuervo

Community Manager

2 years ago

Hi there,

We're not able to assist with bans here on AHQ.

As you mentioned you have already sent a dispute to the Terms of Service team, if it is declined then the sanction will remain in place. Since it was declined, I'd suggest you update your username.

Regarding the account name, Apex will use your Steam name if you use Steam to launch the game. There's no other way to have a different nickname in Apex if you use Steam to launch the game.

rockstar5599334

2 years ago

Even though it was denied, I am not going to get banned again am I? I really don't like changing my name. And I don't mean to point fingers or be rude at all, but doesn't Fuze and Mirage actively drink alcohol in Apex lore? i don't really follow the story, more playing the games for the wins haha. So I could be wrong about that but it's what I've heard from others. I just want to know why it never occurred sooner. And if changing my name is a requirement rather than a recommendation.

Thanks for your reply and hope to hear from you again.

EA_cuervo
Community Manager
2 years ago
@rockstar55993344 If it was denied that means they have reviewed the account ban and found it to be correct. Knowing that, I'd suggest you change the name to avoid any further sanctions.