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Newcomer

Re: What to do if your Apex Legends account got banned or suspended

I am writing this to request an immediate escalation to a senior Terms of Service supervisor. My account was banned due to an in-game physics GLITCH in the Firing Range, which did not violate any competitive integrity or affect other players.

I am a legitimate player who has invested significant time and money into this account (EA ID: gcawatw). The previous automated bot rejections (Case #249966793) within minutes clearly show that no human has actually reviewed my Firing Range log data.

Under EA's own User Agreement, I have the right to a fair, MANUAL HUMAN REVIEW for sanctions. Please stop sending automated templates and have a real ToS specialist look into the server-side movement data of that Firing Range session. Thank you.

1 Reply

gcawatw
Newcomer
17 hours ago
Hi EA_mplsnow , sorry for the direct tag, but I noticed you are actively helping players regarding anticheat false positives.

I just posted my case above (Case #249966793). My account was permanently banned over a server-side physics GLITCH in the Firing Range (NOT a live match, zero impact on other players).

The problem is, the web appeal system keeps auto-denying my case via bots within minutes, completely bypassing human review. I have attached the screenshot of the bot rejections in my main post.

I completely understand that CMs don't handle bans directly, but since the standard channel is currently bugged with bot loops, could you PLEASE help me pass this specific Case number to a real human specialist in the ToS higher team? I just need a manual review of my Firing Range log data. Thank you so much for your time!