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frozenyuri28's avatar
2 years ago
Solved

FALSELY BANNED ACCOUNT CANNOT UNLINK STEAM

EA technical team needs to check everything thoroughly before banning someone falsely from their accounts, my account was hacked last August 2023 and I was able to recover it the same month, but on August 18 they banned my account as I have been falsely accused of violating the Tos, which I never did. They don't investigate things thoroughly, would decline you over and over again insisting you have violated something, and would not even let you know what exactly was violated. After 3 requests they would def mark your request attempts as closed case as they would send you automated messages that the decision is final and irrevocable, the least thing they could do to truthful customers is to let us unlink our Steam accounts from a banned account. And they cannot even do that.

  • Hi there, @frozenyuri28 

    I'm sorry to say, we're not able to help with banned accounts over Answers HQ. Unfortunately, if you've already submitted 3 disputes, there's nothing else that can be done as ToS has performed multiple investigations and could not find anything that warrants overturning the ban. More information on banned accounts can be found in the article here.

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