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Newcomer

Re: How to get help with Apex Legends account bans and suspensions

So i got hacked on Microsoft and then they got to my ea because it was linked and i assume they thought I had something on my account because its so old. After getting help with getting back into my ea, i cant get rid of the random steam account linked. I've appealed over and over, I've stated that this wasn't me and that there are probably logs somewhere that show suspicious activity on my account right before this but i keep getting the same response that the ban will stay in place. I'm posting here because I just don't know what else to do about it. Yesterday was the first day I logged into this account for about a year after this.

1 Reply

EA_mplsnow
Community Manager
2 days ago
Hey pupbloo,

I've merged your thread with the main thread for this topic. Unfortunately, we aren't able to support account actions here on the forums, so please check out the first post for more information.

As long as the team doesn't reach out stating they consider the case closed or their decision final, you should still have the opportunity to appeal. Otherwise, I'm sorry to say, but the sanction will not be lifted, and there isn't anything that can be done to change that.

Since your situation started when the account was hacked, it'd be worth going through as many of these security steps as possible to help get your account back under your control, along with getting in touch with our support team to help recover the account itself, if needed. Thanks!