Freeze on load screen

Question

Apex is freezing on load screen after Legend selection by all team members. Game is forced to "Quit" and restart game. Most of the time player lands back in initial game ether in death box or somewhere on map coming out of freeze while other team member are either fighting, gathering loot or also coming out of restart "freeze"

Please help.

mr_imashootya56 · Answer

and yes - I have done all of these:Xbox OnePerform a power cycle:&nbsp;https://support.xbox.com/en-US/xbox-one/console/power-cycle-consoleClear the MAC Address:&nbsp;From the Xbox dashboard select Settings&gt;All Settings&gt;Network&gt;Network Settings&gt;Advanced Settings&gt;Alternate MAC address&gt;Clear, then restart your Xbox.Deleted the local saved data. From My Games &amp; Apps&gt;Highlight Apex Legends&gt;Press Start&gt;Manage Game&gt;Deleted Saved DataUnplug any devices attached to the USB slotReinstall the game (if it is on an external hard drive try installing it on the internal drive)

ea_atic · Answer

Do you use any animated banners in the game, try with out and see if the same happens. @mr_imashootya56  /Atic

tictacea · Answer

exactly the same for me. i have trouble shot the steps above too has made no diffetence. all my banners are unanimated. its very random sometimes i can play two ot three games before i encounter a freeze other times its after every game. xbox one. unranked battle royal.

mr_imashootya56 · Answer

@EA_Atic [yes - i use an animated banner. &nbsp;I will change that and let you know any&nbsp;noticeable performance. ] &nbsp;thx

mr_imashootya56 · Answer

@EA_Atic&nbsp;Frequency of freeze on load screen has greatly diminished after elimination of animated pose/banner. &nbsp; I don't know if this is directly tied to this or something else done by EA on the backend but it has improved. &nbsp;Still crashes ocaisionallly on load screen and after completing a win.