Forum Discussion

Nqkic's avatar
Nqkic
5 years ago
Solved

game crash season 8

Hi, I just updated my game for season 8 and as soon as I press once to enter the lobby phase, while it is loading my game just crashes and I'm back staring at my desktop like a mut. Restarted the pc,...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hey @Nqkic, 


    I saw some similar reports yesterday, and repairing the game fixed it for most of the people I was seeing. When you have the chance please give it a shot and see if it helps. If you're still running into any crashing issues afterward please let me know. 


    Thanks!

    /Kent

punisher2714's avatar
punisher2714
5 years ago
@EA_Kent Any idea how to fix the game blue screening mid game on ps4?
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@punisher2714 

Have you been getting a particular error code when it happens? If so, what's the error? 

/Kent

  • ogmonarkbetway's avatar
    ogmonarkbetway
    5 years ago

    well i solved my lag error but now my account is disabled i dont know why. Please enable my account 

    im in depression plz have a look on this pic

    and i also cant login into origin

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hi @ogmonarkbetway, 

      If you haven't already please get in touch with the Terms of Service team regarding your account. I'm afraid that account bans or suspensions aren't something we can investigate here on Answers HQ. 

      You can find more details on how to set up a case with them over at the EA Help website. The TOS team will follow up with you via email as soon as they can. 

      /Kent

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