Game Crashes on Loading Startup screen
Hey everyone,
If you're encountering these crashes at launch, please try disabling any key remapping software that may be running such as reWASD, DS4Windows, AutoHotKey, etc. per the attached tweet.
If you're still running into this issue after that point, please check through the post here for some additional steps that have helped others in various related situations, or expand the spoiler tag below. Thanks to @Deyui for the compilation post and sharing what worked to resolve this for them!
Spoiler1. Do a clean boot, like for real (Tutorial)
For most people, following this will fix Apex. There have been too many threads and comments I've seen where people go "I didn't know my network analyzer, work timer, anti-virus, RGB, video player, scanning tool would flag EAC!". EAC doesn't only flag programs like reWASD, DS4Windows, AutoHotKey, but many more even if they don't seem related. Make sure to turn off or at best completely remove your anti-virus (especially Dr Web) as well, you ... If you do a proper clean boot to turn off every program and it still doesn't work for you, then at least you have a valid issue on your hands that might be worth looking into by the developers, follow the other steps below maybe they'll help.
2. Update your Windows or clean install, older versions are no longer supported
Make sure you're running on the latest Windows Version, as of writing this 22H2 for Windows 10.
Apparently older Windows versions like 1809 are no longer supported by Apex.
This comment , that person and I can vouch for it working and also myself since this is also the fix that worked for me,
the latest update didn't even show me any error codes and I didn't even hear any audio on startup.
Personally I needed to do a clean installation to make sure my Windows is on the newest version.
I doubt you need to do a clean installation though as long as you can get your Windows to the latest version.
Just know that it isn't a definitive fix, there are plenty of users who have the latest Windows Update but still can't play Apex: Example 1, Example 2.
3. Uninstall NVIDIA Geforce Experience
Some users reported uninstalling this software helped them:
4. Install AMD Adrenaline Software
Install the AMD Adrenaline Software, if you already have it installed then reinstall it then apply the factory settings to the drivers.
If you have any AMD components, then it might be worth a shot. Comments can be found here:
https://answers.ea.com/t5/Technical-Issues/When-I-start-apex-it-appears-white-screen/m-p/14124155/hi...
https://answers.ea.com/t5/Technical-Issues/Game-Crashes-on-Loading-Startup-screen/m-p/14060023/highl...There are some extra steps if you're on Windows 11:
https://answers.ea.com/t5/Technical-Issues/When-I-start-apex-it-appears-white-screen/m-p/14138263/hi...Also someone said making Apex run on their AMD GPU fixes it too:
https://answers.ea.com/t5/Technical-Issues/When-I-start-apex-it-appears-white-screen/m-p/14091231/hi...5. Try Apex on EA or Steam
If it doesn't work for you on Steam, then try installing Apex on EA. If you play it on EA then try installing Apex on Steam. It used to work, rather old solution though:
https://answers.ea.com/rss/message?board.id=apex-legends-technical-issues-en&message.id=2064006. Delete the EAC Folder
The idea is probably to delete all EAC files and then let Steam/EA reinstall EAC with a fresh version by validating the game. I'd presume delete the folder in C:\Program Files (x86) and then in the Apex folder, but here's the comment of the user who said it worked: https://answers.ea.com/t5/Technical-Issues/Game-Crashes-on-Loading-Startup-screen/m-p/14075882/highl...
7. Try DirectX12 or DirectX11
If you haven't tried it yet, it's worth a shot since it's just a few clicks to boot it up in DX11 or DX12. At least it worked for that one person.
8. Update Drivers, Update Bios, Verify Apex, Clear EA Cache, Reinstall Apex, Reinstall Steam/EA, Run as Administrator
