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D4RKBIRD0218's avatar
D4RKBIRD0218
6 years ago
Solved

Game freeze after getting to the drop ship in every game

Hi, it started at 2020.03.09 before that i played kinda like every day farming battle pass and playing ranked, and now i got this freezes. I can log in to the game get into the lobby, and i can join...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    @Raevylle, @CreaaN 

    Got it, thanks!

    I'll pass this along for a look. If I hear back with any updates I'll follow up here and let everyone know. 

    [Marking this as solved just for visibility. This issue is not resolved and is under review.]

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey everyone. 

Thanks for the reports on this. I'll pass this information along. 

@Ja3bo 

What type of motherboard do you use? Also, which BIOS version number are you currently on after updating it? 

/Kent

DoIlarTreeAceu's avatar
DoIlarTreeAceu
6 years ago

@EA_Kent  my MSI motherboard is up2date and I still have the issue. 

Mainboard: MSI Z170-A PRO 

I think it was an exceptional situation for @Ja3bo 

Video footage of this problem:

https://twitter.com/xkcu6/status/1274048918700150784

I tried alot to fix it myself: 

  • Installed latest Windows update
  • Installed latest NVIDIA update
  • Installed older NVIDIA drivers to test
  • Played around with in-game resolutions and video settings
  • Disabled Origin and NVIDIA overlay
  • Unequipped character/weapon skins
  • Unequipped music packs/loading screen images
  • Cleared startup parameters in game properties
  • Updated essential I/O drivers
  • Unloaded third party drivers
  • Uninstalled/Repaired Apex
  • Whitelisted Apex executable in Windows Defender (even tho it's obviously not a fix, but who knows lol)
  • Checked firewall ruleset 
  • Checked if ports are forwarded on router side

It seems to be a serverside problem for some players. Hope this helps to find a solution. 

  • Ja3bo's avatar
    Ja3bo
    6 years ago

    Is your motherboard BIOS as follows:

    Version: 7971v1K
    Release Date
    2018-07-16
    File Size
    6.82 MB
     
    This seems like the latest BIOS for your MOBO.
     
    If it does not work then I am not sure what you can do!
     
     
  • Ja3bo's avatar
    Ja3bo
    6 years ago

    The other thing I also did was Clean up my registry and move the game to another drive with Origin.

  • noyadecontrolle's avatar
    noyadecontrolle
    6 years ago

    What did you use to clean up your registry?

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