Forum Discussion
Can support help me out here? Its getting frustrating thinking this was going to be fixed for the longest time now. Ive been very patient until now but its just getting out of hand, its killing my passion for the game.
- EA_Blueberry6 years ago
Community Manager
Let's get this fixed for you. Can you attach a DxDiag and let us know what type of steps you've taken already? (ex: reinstalling, repairing game in Origin)
Do you overclock and play the game with any programs running in the background like Discord, MSI Afterburner?
How to Pull a DxDiag
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
PC Troubleshooting
https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
- 6 years ago
@EA_Blueberry
Hi, i'm sorry i couldn't respond, was busy with work.
Heres my DxDiag
https://pastebin.com/0c2ZaL4Q
I've tried pretty much everything including reinstalling, repairing, moving my game to SSD, changing my ram, reinstalling win10, reinstalling gpu drivers using DDU. setting affinity/priorities.
I play with discord in the background. i do not use Afterburner. I do not overclock my processor/ gpu.
Discord overlay is OFF.
Ingame video settings are turned down to low.- EA_Blueberry6 years ago
Community Manager
Thanks for the DxDiag, I don't see any concerning standing out.
Do you have Origin In-Game disabled under your Origin client's Application Settings? Try disabling that, clean boot your PC, and then launch Origin as administrator by right-clicking on the desktop shortcut.
Let's leave Discord disabled and see if the game launches without a freeze. Under your in-game settings, turning down the Texture Streaming Budget can help with performance too.If the game runs smoothly, it's possible a program running in the background could be conflicting with the game.
How to Clean Boot your PC
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
- 6 years ago@EA_Blueberry I have the same problem.Freeze at the champ select or after,but before the game!The thing is that when the problem started i did a repair on game and a windows update so i dont know if this is the cause.
- 6 years ago
@XoiriniMprizola
The issue is with the latest patch. People have gone asbolutely nuts and tried everything. But it still makes no difference. I repaired cleaned origin cache and restarted and got it on first try.
- 6 years ago
@EA_Blueberry Attaching my logs . CAn you please update. This issue is absolutely annoying. Please respond
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