Forum Discussion

New Novice

24 days ago

Solved

Subject: Appeal

for Account Unban in [Game Name] (Outer Card Mode Issue) Dear Hideouts Team, I am writing to appeal the ban on my account while I was playing the outer card mode. I am extremely confused as I have no idea what led to this ban. I am a passionate fan of this game and have invested a significant amount of money in it through recharges. I am a law - abiding citizen and have always followed the game's rules and regulations. I tried to seek help from your customer service consultants, but they neither addressed my problem nor even replied to my inquiries. Moreover, I am unable to submit an appeal in the eahlp (I assume this might be a typo and you mean "help" system). I am really desperate to know the reason for this ban and hope to get my account unbanned so that I can continue to enjoy the game. I sincerely hope you can help me solve this problem and look forward to your prompt response. Best regards,<br/

anticheat

EA_Lanna
24 days ago
Hi lty05,

I wish I could look into this for you, but we can't investigate ban appeals through the EA forums. Our Terms of Service team can look into the ban for you if you send in an appeal.

This guide will help you learn how to reach out to them and includes some advice on filling out the web form to appeal to them.

Get information about EA Account locks, bans, and suspensions

- EA_Lanna

4 Replies

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EA_Lanna
Community Manager
24 days ago
Hi lty05,

I wish I could look into this for you, but we can't investigate ban appeals through the EA forums. Our Terms of Service team can look into the ban for you if you send in an appeal.

This guide will help you learn how to reach out to them and includes some advice on filling out the web form to appeal to them.

Get information about EA Account locks, bans, and suspensions

- EA_Lanna
zero00516
Seasoned Newcomer
24 days ago
Stop talking nonsense, you guys don't care about Chinese players at all. My account has been banned for two months and still can't be unlocked. I have never done anything that breaks the game rules, and you guys refuse to tell me exactly what my account did wrong. You are really despicable!
lty05
New Novice
2 days ago
My account was suddenly banned without any clear reason. I truly need this account, as it has been with me for five years. I am deeply passionate about the game Apex Legends. Following the instructions on the official forums, I submitted an appeal, but your staff provided no response or assistance. Is this lack of support due to my location in Asia? Could there be discrimination involved?

Additionally, I have been unable to send emails to your customer support team, which is why I am reaching out to you directly through this message, hoping you can offer some help. My account was mistakenly suspended on September 16, 2024. Since then, I have continuously sought assistance, but the feeling of being helpless and unheard has been incredibly distressing.

Please, I kindly ask for your support.
Midnight9746
Hero+
2 days ago
lty05 I've merged your thread into this one, however as mentioned by EA_Lanna, bans cannot be handled on the forums as that can only be handled by the EA TOS Team.

EA Help | EA Account locks, bans, and suspensions

zero00516 wrote:
Stop talking nonsense, you guys don't care about Chinese players at all.

zero00516 When an EA Account is banned, the player must appeal their ban with the EA TOS Team.

If the ban appeal is denied, (and the player isn't able to appeal their ban any further), what that means is that there was enough evidence to uphold that player's ban.

Note: The player's region, spoken language, etc. has NO impact on their appeal.