Forum Discussion

6 years ago

Game freezes, crashes, audio glitches, and so on. Reinstalling doesn't help.

I was playing rainbow six siege and it crashed really bad (dots on the screen, desktop stretched) and I tried playing apex afterwards and it didn't work. The textures and models take a long time t...

EA_Kent

Community Manager

6 years ago

Hi @Mayahnaiz.

When you've got the chance could you post your DxDiag so we can take a look? You can find more details on how to pull it up over at the EA Help site.

Once you have the text file you can attach it to this thread. Thanks!

/Kent

Mayahnaiz
6 years ago
Here you go 🙂
DxDiag.txt77 KB
- EA_Kent
  Community Manager
  6 years ago
  @Mayahnaiz
  
  Thanks! I appreciate that.
  
  Looking through the Diagnostics section in the DxDiag you attached I'm seeing a handful of MpTelemetry errors. This can often point to issues with security or antivirus software. Did you recently install any new security programs or make any changes to the ones you already had installed?
  
  /Kent
  - Mayahnaiz
    6 years ago
    I don’t believe I did, no. Could the crash have messed up what I already had installed?