Forum Discussion

3 years ago

Game says Im banned despite not having a ban on my account

Able to launch game and log in, but when I enter a lobby, i see the character selection for a little bit and then it says I'm banned. I havent played the game in over a year and as far as I know Ive ...

EA_Lanna

Community Manager

3 years ago

Hi @beffmask,

There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:

@EA_Help wrote:

You may have bans or suspensions that don't show on this page.

Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address 'noreply@ea.com'.

If you don't have an email from EA about a ban or suspension and you're having trouble logging in or playing your games, you may not have a ban. See if our troubleshooting steps help before you contact us to dispute a ban or suspension.

- EA_Lanna