Gift card redeemed but no coins received
i already redeemed my gift card on the EA app for apex legends but it says it's already been used but there are no coins in my account.
Yes I've tried to switch from steam to the EA app game and it...
Forum Discussion
I have purchased apex coins twice on the steam store and both times the transaction went thru on steams end but the apex coins never went to my in game account. I have opened up multiple tickets and they are all marked as "resolved" or "fixed" but I cant see any input that someone from EA has done anything on those tickets. No messages sent to my email or I cant see any messages from EA in the my cases tabs. The issue is not resolved and I am still missing content I paid for
- EA_Mako
Community Manager
Hey @wheelchairbuddha, sorry to hear you've had some trouble getting your Apex Coins to show up.
We're unable to make any changes to your account via the forums, but our support team should be able to help out in these cases.
I see you've opened a few cases already, and from what I'm seeing the latest had sent some general info about missing content but suggested using a live chat if you still needed help. It sounds like that may be the next step at this point.
Rather than creating additional new cases, please try resuming a previous case so our support team knows that didn't help and that you'd like to speak with them directly. Here are the steps from their latest reply:
- Sign in to your EA Account.
- Go to My Cases.
- Select your existing case from the list, then choose Resume Case.
If you haven't already, please be sure to include these screenshots when getting in touch so they have as much information as possible to help out, thanks!
How do i request a live chat? That doesnt seem to be an option when i go to My Cases. Also, I cannot see any response anyone from EA has made to my cases, if there have been any.
- EA_Mako
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