Forum Discussion

New Novice

8 months ago

Help: Hack-Related Apex Ban

Subject: Urgent Appeal for Account Unban & Keybind Recovery Assistance Dear Apex Community Manager, I hope this message finds you well. This is my first time reaching out to you, and I hope t...

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EA_Mako

Community Manager

8 months ago

call521
That would really depend on how thorough the deletion was previously, but you can always check to see if those files are still available if you haven't already launched Apex again since reinstalling. That would be the only place to check that I'm aware of, so it would be worth a quick look in either case!

call521

New Novice

8 months ago

Thank you sincerely for your help. I’ve copied my configuration files, though I’m still unsure if they’ll work with a new account—but your assistance already means a lot.

I truly hope Apex keeps getting better. What matters most to players like me, though, is seeing the review system grow more precise. It’s painful to watch dedicated, fair players (who love this game as much as I do) get locked out because of wrongful bans. I hope the team can adjust policies around such cases: no genuine player should have to quit a game they cherish over a preventable mistake.

You might not realize how many passionate Apex players there are in China. We pour hours into this game, clinging to its fairness. I won’t deny there are cheaters—and they’re frustrating for all of us—but that’s no reason to let honest players suffer unfair treatment. Let’s make sure the system protects the majority who play clean, so fewer of us get pushed away by errors.

Thanks again for taking the time to help. Here’s to Apex staying a game we can all keep loving.

EA_Mako
Community Manager
8 months ago
Thanks for the post and for the feedback call521!

Glad we could at least get the config files sorted, so you can pick up where you left off in that one regard.
- call521
  New Novice
  8 months ago
  Thank you so much for your help. I’m not sure if the config files will work, but at least I’ve tried my best. If they don’t, I’ll just have to start over.
  
  It’s been a long time since I played, but I still love this game. I won’t give up appealing—even if it feels hopeless sometimes. I just hope one day Apex can clear my name, return my account, and let me keep playing with the account I once cherished so much.
  
  Thanks again for everything you’ve done. Wishing you all the best—may you stay healthy, happy every day, and keep helping players like us. Here’s to Apex getting better and better, too.