Forum Discussion

Not applicable

3 years ago

Solved

How can I get contact with EA!

For God's sake, I didn't do any cheating but got banned yesterday. I don't receive any email from EA Indicating why I got banned. I checked my ban history and there is no reason on that. I tried to d...

EA_QueenBee
3 years ago
Hey @zxy1228,

If you'd like to raise a dispute about your ban, you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look for you. Just make sure that you're contacting with the right account when you reach out.

EA_QueenBee

Community Manager

3 years ago

Hey @zxy1228,

If you'd like to raise a dispute about your ban, you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look for you. Just make sure that you're contacting with the right account when you reach out.

zxy1228
Not applicable
3 years ago
Thank you so much for your reply.
I have already filled the webform like twenty times, the point is cases were shown successfully built but when I checked my cases,there isn't any there in process and no replies from EA.
It almost drew me crazy.
Can you give me some advice?
Or provide me some other ways to dispute?
Thank you again for your immediate reply
- EA_QueenBee
  Community Manager
  3 years ago
  @zxy1228,
  
  I'm afraid that this is the only team that's able to take a look for you. If the webform isn't working you could always try reaching out to live support and have them forward a dispute for you:
  
  https://help.ea.com/en/contact-us/
  
  I recommend checking your inbox for replies first though; they may have gotten lost in your spam folder or something like that.
  - zxy1228
    Not applicable
    3 years ago
    @EA_QueenBee great thanks but how can I get contact with the live support I didn't see any portal in your link about that.