Forum Discussion

5 years ago

Solved

How do I fix an invalid EA account?

For about a week now, I’ve been locked out of my main account on my Xbox. Not a clue why this is even happening to me. I’ve made a case on ea.help.com and I’ve been emailed once a day by 3 different ...

sequoia8193
5 years ago
@sequoia8193 Nvm it worked try resetting your password for your EA account it took a bit but I finally got back into my account

EA_Kent

Community Manager

5 years ago

Hi folks.

When you've got a chance could you try resetting the password on your EA Account to see if that helps? Others who are seeing this same message have let me know that they were able to log back in after the password was reset.

For more info on how to reset the password check out the EA Help website. Let me know how it goes when you can. Thanks!

/Kent

LionsPath

5 years ago

Good evening everyone,

I am struggling with the same issue and I am unable to connect with EA customer service for the past 24 hours. There are no chat options. The problem I am having is that my EA Account is linked to an email that is no longer in service. Therefore, I cannot log into it or change the password to recover my account. Does anyone have a direct link to the account recovery web form? I haven't been able to reach it on my own-only through online customer service chats.

Pecha81Killzone
5 years ago
@LionsPath

If you don't have access to this @mail account then please follow the steps below to change it.

1. Go to http://help.ea.com/account-recovery/web-form and make sure you are logged out.
2. Here put in a first/last name you feel comfortable with (can be anything).
3. Important! Put in an email address you DO have access to for communicating purposes (do NOT put in the email of your lost account or else we won't be able to reach you).
4. Click next.
5. On the form, please fill in at least 4 of the fields to help us prove you are the owner of the account. More is always better of course. We will use this to determine you are the owner.

If you can still login on the console like normal and want to use the IP be sure to use ‘what’s my IP?’ on the console so the IP is the same you are still playing on.

Once that's been filled in it will be sent to our account recovery team. They will get back in touch with you via the email and will mention the next steps you need to take to get your primary mail updated. This can however take up to 3 days or longer depending on how busy it is.
- LionsPath
  5 years ago
  @Pecha81Killzone Thank you for the step by step advice! The only other problem I am now facing is that when I click on that link and fill in the info, the page says "Sorry, No channels are available"
- LionsPath
  5 years ago
  @Pecha81Killzone Never mind! I found the page lol!
- Pecha81Killzone
  5 years ago
  I spent a total of 5 days solving the problem
  It was hard for me, but I went through it)
  Hi everyone, who has facebook, go to EA Help, Send a message (online chat)
  https://www.facebook.com/EAHelpHub/
  Explain your problem there, they will tell you what to do
  I had the same problem as everyone
  I was helped to restore my account
  Everything is good with games and achievements