Forum Discussion

peemguild's avatar
peemguild
11 months ago
Solved

How fix the reset progress?

hm change EA account email 6 month ago, and last month my progress on apex legends is reset to level 1
  • EA_Mako's avatar
    EA_Mako
    11 months ago
     
    Keep in mind progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. If you link your platform to a different EA account, you'll lose access to that progress. It is not possible to transfer progress between separate EA accounts.
     
    You will need to re-link your platform to its original EA account to try restoring any missing progress. If you've already re-linked the original accounts and the progress has not returned, it would be lost permanently and unfortunately cannot be recovered.
     
    If you're running into any trouble getting the original accounts re-linked, please contact support directly so they can take a look. 
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
11 months ago
 
Keep in mind progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. If you link your platform to a different EA account, you'll lose access to that progress. It is not possible to transfer progress between separate EA accounts.
 
You will need to re-link your platform to its original EA account to try restoring any missing progress. If you've already re-linked the original accounts and the progress has not returned, it would be lost permanently and unfortunately cannot be recovered.
 
If you're running into any trouble getting the original accounts re-linked, please contact support directly so they can take a look. 
peemguild's avatar
peemguild
11 months ago

my progress account reset all my skin and pass lost, 

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