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650815's avatar
650815
Newcomer
1 year ago

How to change the EA account tied to steam

Before APEX, the steam bound mailbox was hacked and the bound mailbox was changed. Now the initial mailbox cannot receive EA information, and it is also impossible to change the bound mailbox. How can I force the change

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey there, 

    If you're unable to make account changes on your EA account, you will need to contact EA Help Support for further assistance. 

    How to chat with EA Help

    1. Log in to your EA Account: https://help.ea.com/en/help-home/
    2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. Select Chat with us or Start chat.
    4. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    5. Select Send.
    6. A chat window will open when you’re transferred to an advisor.

    After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

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